Shipping & Return

Shipping Information:


1. Please confirm your shipping address before you pay for it and it is best for you to leave the phone number for contacting. Please provide a valid email address and check emails after you have purchased for any updated information.?


2. Items are generally shipped out within 2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded.)


3. Once we ship your package, we will send you tracking number once it is available. Package transitting time normally takes 4 to 7 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.?


4. The order will be deliveried via EMS,DHL,or TNT,as usual,the EMS will be the first choice cuz it almost deliver the order to anyplace of the world. So if the DHL or TNT is better for you ,please leave a comment in the order or email us via the button "contact us" on our website,we will do it according to your request.
Then you can track your order after we ship it out ,on the express company website. Like for DHL,for EMS in USA. ?

 

Return Policy:

1. It is very important that you need contact us before you return your order,so that we can provide the return address where we can get the return.


2. If for any reason you were unsatisfied with an item, you can return it and claim for a refund. Please return to us within 7 days of receipt. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.


If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.

3.Because The International Shipping Fee Is Very High, We Do Not Give Full Refund For Returns Without Quality Problems. Such As "I Don't Like The Product" ,?Not As Imagining" Or Just "Not Satisfied". We Will Reduce The Shipping Fee and related cost From The Order Total Amount, Which Means A Partial Refund. If The Package Get Lost, We Can't Refund Your Money In That Case.

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.


 

Exchange Policy:


1.We accept the exchange if the items are not good for you ,but you need to contact us in 14 days. And the item should be returned in their original, undamaged packaging and must be in an unused condition.


2. The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us or we deliver a wrong order).


3.All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.


Return Deal Instruction:


1.Please send an email to peter. Airjordanshoesservice@hotmail.com to specify the reason for returning at first, our support staff will provide you the shipping address.


2. Please take care when unpacking and repacking your products.。


3. Please enclose a piece of paper including the following information:


* Your name registered on our website.
* Order number,Order date,order ammount.
* Specify the reason for returning the item.
* the email address you use to login to our website.


4. Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back.


5.We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

   
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